I'm filing this under "Off Topic" because it has nothing to do with Steampunk. For the past ten years, I've worked off-and-on in customer service and retail sales roles, something that I feel has made me much better customer when I'm in those situations. You want to find out the reasons why?
Then head on over to the prominent Customer Service blog called "Who's Your Gladys?" -- the owners of which have graciously decided to run a guest post by yours truly today.
Here's the link: http://www.whosyourgladys.com -- let me know what you think!